Privacy Policies

Last Modified: July 1, 2016

Cloak Apps



v.s. another Cloud Data Service



1. The Information We Collect And Store

Files

Cloak and Vault Enterprise Security-as-a-Service implements optional or user configured Privacy-by-Design features. With Privacy-by-Design, Clault and its service providers are unable to read the encrypted files you stored in our services. For ease of use, your keys are created and may be recovered at our servers. If configured by user or enabled under an upgraded service plan, Clault does not store your master key and is unable to decrypt your files during lawful third party requests, such as a subpeona or court order. Users are responsible for the safeguard of their master key, which is used in user key and data recovery.

We collect and store the files you upload, download, or access with our Service (“Files”). If you add a file to your service that has been previously uploaded by you or another user, we may associate all or a portion of the previousfile with your account rather than storing a duplicate.

2. Information You Provide

Cloak Apps collects a minimal set of user information to enable the services we provide to you. Examples of Information collected include your name, phone number, email address and home and business postal addresses.

We do not collect credit card information and handle corporate billing in typical corporate processes.

When you invite others ot join Clault by using our referral page, we send them a one-time email for the referral. You may also provide us with your contacts’ email addresses when sharing folders and files with them.

When you register an account, we collect some personal information, such as your name, phone number, credit card or other billing information, email address and home and business postal addresses. You may also ask us to import your contacts by giving us access to your third party services (for example, your email account) or to use your social networking information if you give us access to your account on social network connection services. When you invite others to join the service by using our referral page, we send them a one-time email for that referral. You may also provide us with your contacts’ email addresses when sharing folders or files with them. We may also receive Personal Information (for example, your email address) through other users, for example if they have tried to share something with you or tried to refer us to you.

3. Cookies

Cloak Apps minimize the use of “Cookies”. We do not save your password in Cookies.

We also use “cookies” to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use “persistent cookies” to save your registration ID and login password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service.

4. How We Use Personal Information

4.1 Personal Information

In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings information.

In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, and (v) to provide or offer software updates and product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings information.

4.2 Geo-Location Information

Cloak Apps services may collect real-time location-based information (for example, GPS) from our users, with your consent.

Some Devices allow applications to access real-time location-based information (for example, GPS). Our mobile apps do not collect such information from your mobile device at any time while you download or use our mobile apps as of the date this policy went into effect, but may do so in the future with your consent to improve our Services. Some photos and videos you place in our service may contain recorded location information. We may use this information to optimize your experience. If you do not wish to share files embedded with your geo-location information with us, please do not upload them. If you don’t want to store location data in your photos or videos, please consult the documentation for your camera to turn off that feature. Also, some of the information we collect from a Device, for example IP address, can sometimes be used to approximate a Device’s location.

5. Analytics

We also collect some information by ourselves using logging, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyze use of the Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests. We use Google analytics to keep track of visitor statistics to our website. For our mobile applications on IOS and Android, we use flurry Analytics, which user can choose to opt out at: http://www.flurry.com/user-opt-out.html.

We also collect some information (ourselves or using third party services) using logging and cookies, such as IP address, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyze use of the Service, for the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to verify users have the authorization needed for the Service to process their requests. As of the date this policy went into effect, we use Google Analytics.

6. Information Sharing and Disclosure

6.1 Your Use

Cloak Apps is an enterprise security solution. As such, your personal information is used only for corporate collaboration such as file sharing to your work associates during the use of our services. We do not publish your information to public or guest users. We do not sell your personal information third parties. Clault do not share or disclose your information to third party applications without your consent.

We will display your Personal Information in your profile page and elsewhere on the Service according to the preferences you set in your account. Any information you choose to provide should reflect how much you want others to know about you. Please consider carefully what information you disclose in your profile page and your desired level of anonymity. You can review and revise your profile information at any time. We do not sell your personal information to third parties. We may also share or disclose your information with your consent, for example if you use a third party application to access your account (see below). Through certain features of the Service, you may also have the ability to make some of your information public. Public information may be broadly and quickly disseminated.

6.2 Service Providers, Business Partners and Others

We may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service’s features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

As of the date this policy went into effect, we use Amazon’s S3 storage service to store some of your information (for example, your Files). However, for Cloak Apps services with Privacy-by-Design protection (configured by you), your storage files are encrypted and the file text contents are not visible to Amazon’s S3. You can find more information on Amazon's data security from the S3 site.

We may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service’s features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. As of the date this policy went into effect, we use Amazon’s S3 storage service to store some of your information (for example, your Files).

6.3 Third-Party Applications

Currently, Cloak Apps services do not enable Third-Party applications to our services. We have plans to do so in the future. We may share your information with a third party application with your consent.

We may share your information with a third party application with your consent, for example when you choose to access our Services through such an application. We are not responsible for what those parties do with your information, so you should make sure you trust the application and that it has a privacy policy acceptable to you.

7. Compliance with Laws and Law Enforcement Requests

7.1 Protection of Clault’s Rights

We may disclose to parties outside Clault, files stored in your Clault services and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of Clault or its users; or (d) to protect Clault’s property rights.

If Privacy-by-Design product features are enabled or configured, your Clault files will be transferred to a law enforcement agency encrypted as set forth above, as we are unable to decrypt them.

We may disclose to parties outside the service, files stored in your service and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of the service or its users; or (d) to protect the service’s property rights. If we provide your files to a law enforcement agency as set forth above, we will remove our encryption from the files before providing them to law enforcement. However, we will not be able to decrypt any files that you encrypted.

8. Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent service notification)

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email)

We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.

We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.

9. Changing or Deleting Your Information

If you are a user under a registered company, you may review, update, correct or delete the Personal Information provided in your account profile by changing your “user settings.” If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on your account settings. In some cases we may retain copies of your information if required by law.

For questions about your Personal Information on our Service, please contact support@cloakapps.com.

If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your “account settings.” If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on your account settings. In some cases we may retain copies of your information if required by law.

10. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete from our servers files that you have in common with other users.

Your undeleted Vault files are stored encrypted.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account here. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete from our servers files that you have in common with other users.

11. Community

To in order to build an active community-based technical support for our services, we may offer publicly accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account.

For questions about your Personal Information on our Service, please contact support@cloakapps.com.

Our Site may includes links to other Web sites whose privacy practices may differ from those of Clault. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Our Service offers publicly accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account.

Our Site includes links to other Web sites whose privacy practices may differ from those of ours’.

If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

12. Security

The security of your information is important to us. Cloak Apps provides end-to-end security protection of your files and messages. Vault protects Document-in-Storage, Document-in-Transit and Document-in-Use. Our solution has optional Privacy-by-Design features and incorporates other advanced protection.

We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security of our services, you can contact us at support@cloakapps.com

The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.

13. Our Policy Toward Children

Cloak Apps provides file security solution for work teams and our solutions are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at support@cloakapps.com. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.

Our Services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.

14. Contacting Us

If you have any questions about this Privacy Policy, please contact us at support@cloakapps.com.

15. Changes to our Privacy Policy

This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). And we may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.